shipping delivery policy & guidelines

shipping delivery policy

Last updated: October 1, 2026

Thank you for shopping with Beautrol. This shipping and delivery policy outlines clear and transparent delivery information so you know what to expect after placing your order with us.

Order Processing

Orders are typically processed within 1–3 business days. The estimated delivery times shown below already include our usual order processing period. Processing may occasionally take longer during public holidays, periods of unusually high order volume, or where additional order verification is required. Once your order has been dispatched, you will receive shipping or tracking information where available.

Shipping Destinations

Beautrol currently offers delivery to:

United States

Canada

United Kingdom

France

Germany

Italy

Netherlands

Estimated Delivery Times

The following estimates represent the total expected delivery time, including our usual 1–3 business day order processing period.

Destination Estimated Delivery Time

United States 5–11 business days

Canada 6–11 business days

United Kingdom 9–10 business days

France 8–16 business days

Germany 8–16 business days

Italy 8–16 business days

Netherlands 8–16 business days

Delivery times are estimates rather than guaranteed delivery dates. As detailed in our shipping and delivery policy, delivery may occasionally take longer because of carrier delays, customs processing, public holidays, severe weather, local delivery disruptions, unusually high shipping volumes, or other circumstances outside Beautrol's reasonable control.

Shipping Cost

Beautrol currently offers Free Standard Delivery to the supported destinations listed above. The available shipping option will be displayed at checkout before payment is completed.

Tracking Your Order

Where tracking is available, tracking information will be provided after your order has been dispatched. Please allow some time after receiving your tracking number for the carrier's tracking system to update. If your tracking information has not updated for an extended period, please contact:

Beautrol Customer Support

Email: support@beautrol.com (Please include your order number when contacting us)

Fulfillment & Shipping Partners

Beautrol works with third-party fulfillment and logistics partners to process and ship certain products. Depending on the product and delivery destination, orders may be dispatched from different fulfillment locations to help us provide products to customers across our supported markets.

Multiple-Item Orders

If your order contains more than one product, the items may occasionally be fulfilled separately under our shipping and delivery policy. This means you may receive:

More than one package

More than one tracking number

Packages arriving on different days

You will not be charged additional standard shipping fees when Free Standard Delivery applies.

Customs, Duties & Import Charges

International shipments may be subject to customs procedures, taxes, duties, or import requirements depending on the destination, product, and fulfillment route. Any taxes or charges collected directly at checkout will be included in the amount shown before you complete your purchase. Where additional import charges may legally apply and have not already been collected at checkout, they may be the responsibility of the customer. If you are unsure about local import requirements, we recommend checking the applicable rules in your destination country before placing an order.

Address Accuracy

Customers are responsible for providing a complete and accurate shipping address during checkout. Please check your recipient name, street address, apartment/unit number, city, postal/ZIP code, and country before completing your purchase. If you notice an address error after placing an order, contact us as soon as possible at support@beautrol.com. We will try to assist where possible, but we cannot guarantee that an address can be changed once an order has entered processing, fulfillment, or shipment.

Delivery Delays

Our delivery estimates are provided as guidance based on normal shipping conditions. Delays may occasionally occur because of carrier disruptions, customs inspections, severe weather, public holidays, unusually high shipping volumes, incorrect or incomplete delivery addresses, or other circumstances outside Beautrol's reasonable control. If your shipment appears significantly delayed, contact support@beautrol.com with your order number so we can investigate.

Lost, Missing, Incorrect or Damaged Shipments

Please contact us as soon as possible if your order arrives damaged, contains an incorrect item, is missing an item, or appears to have been lost during transit.

Email: support@beautrol.com

Please include your order number and, where appropriate, photographs or other information that may help us investigate the issue. We will review the situation and provide an appropriate resolution in accordance with our shipping and delivery policy, Returns & Refunds Policy, and applicable consumer law.

Orders Marked as Delivered

If your tracking information shows that your order has been delivered but you cannot locate the package, please first:

Check around the delivery location

Check with household members

Check with neighbors where appropriate

Contact the local delivery carrier if necessary

If you still cannot locate the package, contact us at support@beautrol.com and we will assist with the next steps.

Changes or Cancellations

If you need to change or cancel an order, contact us as soon as possible at support@beautrol.com. We will try to accommodate your request where possible. However, once an order has entered processing, fulfillment, or shipment, we may no longer be able to modify or cancel it.

Product Availability

Product availability may vary by destination and fulfillment location. If a product cannot be delivered to your selected destination, this will normally be indicated during the ordering or checkout process. The delivery estimate shown at checkout may reflect the specific product, destination, and available fulfillment option.

If you have any questions or require further clarification regarding our shipping and delivery policy, please contact:

Beautrol Customer Support

Email: support@beautrol.com

Website: beautrol.com